Request to cancel Xfinity Internet service

I would like to cancel my Xfinity Internet service.

I have already attempted to cancel through the Xfinity website and Xfinity Assistant, but the only option ultimately provided is to schedule a callback, and the earliest available callback is several days away.

I am not looking to move, pause, downgrade, or modify my Internet plan. I would like to disconnect the Internet service on this account.

Please have Xfinity Support contact me by direct message so that I can verify the account information privately and complete the cancellation.

I also have Xfinity Mobile service and do not want the mobile line canceled as part of this request.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

121.9K Messages

50 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJeniece

Official Employee

•

4.4K Messages

4 minutes ago

Hey there, @user_m5307w, thanks for reaching out through Xfinity Forums regarding your Xfinity Internet service. We are said to hear you want to disconnect. However, we can help you with getting that completed. Please send us a direct message with your full name and your full address.

How to Send Us a Direct Message:

Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

0

Customer Service

user_m5307w

Request to cancel Xfinity Internet service

EG

XfinityJeniece

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