Visitor
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1 Message
Request to cancel Xfinity Internet service - written processing requested
Hello - I would like to cancel my Xfinity Internet service, effective at the earliest available date. I have already set up service with another provider, so I am not interested in retention offers. I would like the cancellation handled entirely in writing. Please assist me via direct message - I will provide my full name and complete service address there. Please confirm in writing: the disconnect date, confirmation that no early termination fee applies, the final balance or refund, and the equipment return instructions. Thank you.
XfinityRay
Official Employee
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4.3K Messages
12 days ago
Hi there, @user_yn7t5k! I am sorry to hear you will be closing your account and hope you think of us again in the future! We can get everything taken care of for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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XfinityPeterH
Official Employee
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3.1K Messages
11 days ago
@user_yn7t5k Thank you for working with us in our DM. If something changes please let us know so we can have you back in our Comcast family one day soon!
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