Visitor
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1 Message
Request new Gateway box
I received an email some time ago stating that I can request and updated Gateway box. Who should I contact?
<EDIT: Removed Personal Information>
Visitor
•
1 Message
I received an email some time ago stating that I can request and updated Gateway box. Who should I contact?
<EDIT: Removed Personal Information>
XfinityJeniece
Official Employee
•
3.3K Messages
2 days ago
Hey there, @user_zy332p, thanks for reaching out through Xfinity Forums regarding your new gateway. We would be happy to help with upgrading the device. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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