request for termination of service

Hi @user_rcunvu, thank you for taking to the time to visit our community forums today. I know how stressful moving can be, but with Xfinity we try to make the moving process as simple as possible with our ability to transfer your service to millions of addresses across the country. Always remember that you can visit https://www.xfinity.com/cancel to schedule a move or disconnection of your services.

With that being said we can surely help put your mind at ease, and help you prepare for your upcoming move. If you could please send our team your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to accommodate your request.😃

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.