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manishjt
1st Topic

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1 Message

Wednesday, February 11th, 2026 10:46 PM

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Request for Replacement of Expired Promotional Prepaid Card

Hi Xfinity team,

I recently realized that the prepaid card I received through a promotion has expired without being used. I would like to check if it’s possible to have a replacement card issued.

I would greatly appreciate your assistance with this matter. Please let me know if you need any additional information from me.

Question

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Updated 

2 hours ago

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Accepted Solution

XfinityAirelle

Official Employee

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3K Messages

2 hours ago

@manishjt Thank you for working with us. We were able to get a ticket opened for the prepaid card concern, and we also worked together to find a better promotional rate. In the event you need asssistance in the future, please create a new post. We hope you have a great day and take care. Bye for now! 

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XfinityThomasD

Official Employee

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1.6K Messages

23 hours ago

 

manishjt Thanks for creating a post. We can submit a ticket to see about reissuing the card for you. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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