Visitor
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1 Message
Request for Reimbursement – Sprinkler System Damage
Good morning,
I am not certain who the appropriate contact is for this matter, but I am reaching out regarding an issue that occurred following recent work performed by Xfinity.
Yesterday, a crew installed underground piping for my fiber service. Prior to the installation, I clearly informed them that I have a sprinkler system on the property. Since the installation, the system is no longer functioning properly, and water is pooling instead of operating as expected.
I have contacted my sprinkler system installer to assess and repair the damage. However, I would like guidance on how to proceed with a reimbursement claim for the repairs, as the system was inspected in April and has been functioning without any issues up until this incident.
Please advise on the next steps.
Thank you for your assistance.
XfinityJeff
Official Employee
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924 Messages
2 hours ago
Good morning @user_pv4un1, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issues with the damage to your sprinkler system, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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