Hello, @jud1013! Thank you for leaving a comment on another user's post, requesting assistance. We've turned your comment into its own post to make sure we assist you to the best of our ability. How may we help today?
user_5hw6dh, Thank you for reaching out to Xfinity Support. Please send us a DM with your name and full address, so that we can better assist you.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I''ve been gwtting over charged for a service (s) I have never been getting new about. Nor do I have a way to even use the service as it was never set since I had to get new phone. After mine was lost during a snow mobiling incident at the begining of this year & that was when those changes were made. Not at all a happy customer about all that. Nor am I happy about how difficult & time constumer to ever get to a live agent.That make having an issue more frustrating as I am every time I try to talk to an agent before the issues ever get addressed. Been screwing around trying to be able to for over a 1/2 hour . My time is very valuable & should not have to waste so much of it just tovtalk to an agent. lt's absolutly rediculas. Customers deserve better then today. They should at least be put in a cue & give ehat the wait time. Then be given an option to get put into a call call back list. As a majority have jobs & can't,be waiting or needing to spend thier entire lunch hour without ever being able to get to a live agent. Tom 801- 528-8725.
I also want to share this Xa some other things with a vustomerclysly specialist. Or some one equal to that.
@jud1013 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
•
1.3K Messages
1 year ago
Hello, @jud1013! Thank you for leaving a comment on another user's post, requesting assistance. We've turned your comment into its own post to make sure we assist you to the best of our ability. How may we help today?
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user_5hw6dh
1 Message
1 year ago
i want to set up a payment plan
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user_pfmznx
1 Message
1 year ago
I''ve been gwtting over charged for a service (s) I have never been getting new about. Nor do I have a way to even use the service as it was never set since I had to get new phone. After mine was lost during a snow mobiling incident at the begining of this year & that was when those changes were made. Not at all a happy customer about all that. Nor am I happy about how difficult & time constumer to ever get to a live agent.That make having an issue more frustrating as I am every time I try to talk to an agent before the issues ever get addressed. Been screwing around trying to be able to for over a 1/2 hour . My time is very valuable & should not have to waste so much of it just tovtalk to an agent. lt's absolutly rediculas. Customers deserve better then today. They should at least be put in a cue & give ehat the wait time. Then be given an option to get put into a call call back list. As a majority have jobs & can't,be waiting or needing to spend thier entire lunch hour without ever being able to get to a live agent. Tom 801- 528-8725.
I also want to share this Xa some other things with a vustomerclysly specialist. Or some one equal to that.
1
0