Request for EPON Member-Owned Router Provisioning – xb7 / ONU

I recently moved and now have xfinity fiber rather than cable. I had a tech come out for a pro install upon moving this week, and I have now also spent a few hours already chatting with support, but not finding anyone who can provide what I need. 

I have my own Firewalla Gold Pro network and would like to use my existing gateway directly connected to the ONU, eliminating the need for the xb7. Xfinity introduced support for member-owned routers on eligible EPON fiber installations in July 2026, including WiFi Ready properties (which is what mine is, confirmed by the xfinity tech when he came on site, verified by his supervisor as well).

Here are the support articles confirming the functionality:

1. https://forums.xfinity.com/conversations/your-home-network/memberowned-router-options-for-xfinity-fiber-service-epon/6a6cb9c0b3ed1847a0acc1cf

2. https://www.xfinity.com/support/articles/member-owned-router-fiber-internet

Please escalate this request to the appropriate EPON fiber provisioning team to:

1. Remove the xb7 as the active gateway and provision the ONU to support my customer-owned router directly.

2. Confirm that my Firewalla Gold Pro gateway can receive a public IPv4 address directly from the ONU.

This request is very similar to the one linked below on the forums. It seems that customer chat support and onsite techs are not able to understand and/or escalate the provisioning request across cases:

https://forums.xfinity.com/conversations/customer-service/request-for-epon-memberowned-router-provisioning-xer10-onu/6ab2f9f59137b7edd986db19

Thank you!