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RanZak
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Saturday, August 29th, 2026 1:24 AM

Request for Corporate Escalation - Concord Store Customer Service Complaint

I need help escalating a serious customer-service complaint involving the manager (or asst manager) at the Xfinity Concord, CA store. The incident occurred on August 27, 2026, between approximately 6:00–7:00 PM.

I am specifically requesting assistance from the Xfinity Support team with escalating this matter above the Concord store management level. I have a detailed written account and a recording of part of the incident.

Please let me know how I can send the details privately to Xfinity Support.

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7 hours ago

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XfinityJeniece

Official Employee

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4.3K Messages

7 hours ago

Hey there, @RanZak, thanks for reaching out through Xfinity Forums regarding your complaint with the store. We would be happy to help you with reporting this issue. Can you please send us a Direct Message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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