Visitor
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1 Message
Request for account review by service [Edit]
I am contacting you to formally request a detailed review of my account for a refund for the last 12 months.
I recently realized that my card has been charged monthly automatic charges for an Internet service that has not been operational or in use at home for the past year. Due to administrative confusion when switching providers, I assumed that the previous line no longer generated charges.
It should be noted that the modem used for the service has remained completely disconnected from Xfinity's network throughout this time.
Therefore, I respectfully request the following:
The final cancellation of any active service in my name from the date of this date.
2.2 An audit of my account's data usage check for the period mentioned. Their technical records will be able to confirm that consumption has been 0 GB, demonstrating that Xfinity did not incur data supply costs to my home.
3. A refund or courtesy credit for the months in which the service was not delivered or used, considering my history as a complied customer who has been with you since 2019.
I await your prompt response and written confirmation of the account cancellation and the case number assigned to this request.
Sincerely,
[Edited: "Personal Information”]
[Title Edited: "Personal Information”]
EG
Expert
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122.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.8K Messages
2 hours ago
Hi there, @user_z2u237. Thanks for reaching out to us here on the Community Forum. We can certainly check into this situation for you and provide a fair solution. I do want to note however, that XFINITY services are subscription based, not usage based. Low or no usage is not necessarily a factor in determining credit.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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