Reporting outage

Utility pole fire damage has damaged our cable line outside [Edited: Personal Information]. Why is there no way to report this outage due to outside cable damage?? Stop telling me there are no outages reported when I am reporting it! Help.

Responses

XfinityRay

Official Employee

•

2.4K Messages

2 years ago

Hello, @umpenny! Thanks for reaching out about the cable line that is damaged. We are happy to help and can set up a ticket to have our technical team come out and make the repairs. You can also set up that same ticket using the Xfinity Assistant. This link shows How to Report an Issue Online. You would type "Hazardous Wire" or "Dangerous Wire" into the Xfinity Assistant to get the ticket started.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_213cc4

1 Message

But how do you report an outage? Similar thing here with a big storm that took down power lines. Power is back up a few days later, Verizon sent out a fleet of trucks to rewire the neighborhood today, xfinity no where to be found because there are no outages reported. I'm officially reporting an outage in my area, can someone actually listen? Sorry just venting.

(edited)

1 year ago

0

XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_213cc4. We can definitely understand the importance of being able to have your services up and running ASAP. The link provided above: https://www.xfinity.com/support/articles/report-an-issue is where you can report issues. If you are experiencing issues with service, we can help! Please send a direct message with your full name and address to further assist.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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1 year ago

0

Customer Service

umpenny

Reporting outage

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XfinityRay

user_213cc4

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