Visitor
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1 Message
reported downed wire a week ago
We reported a downed xfinity wire about a week ago, and we have not been scheduled for service. We received a ticket number, and that it all. The wire is laying across the driveway and backyard, posing a hazard to my kids and pets. I cannot figure out how to check the status of our "ticket number" or how to call/write an actual human.
XfinityKatie
Official Employee
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744 Messages
2 years ago
Hello @user_861ae8, thank you for making this post and letting us know of this hazardous line you are trying to help get corrected. We definitley want to ensure we act fast on this and have this corrected for you right away. We would love to take a further look into this to see the status of the job for you. Can you please send our team a Direct Message with your full name and address so we can look into this further for you? To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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