@user_8e9cd8 Thank you for reaching out to the Xfinty support team. I understand that you have some cable lines down near your home. I would like to make sure that this is taken care of.
Could you please send our team a direct message with your full name and full address?
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
How do I report downed/severed wires from fallen tree? I don't think Xfinity knows the exact location or issue but I wanted to tell them this is the issue where the utility pole and wires going into the junction box are severed. Xfinity automated assistant unable to help nor can I talk to someone to report the issue. Automated runarounds.
Hello @user_7aeef3! Thank you for reaching out. We're happy to help you get the line fixed. Could you please send us a direct message with your first and last name and your full address?
• Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
CCZachary1
Problem Solver
•
672 Messages
2 years ago
@user_8e9cd8 Thank you for reaching out to the Xfinty support team. I understand that you have some cable lines down near your home. I would like to make sure that this is taken care of.
Could you please send our team a direct message with your full name and full address?
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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user_7aeef3
Visitor
•
1 Message
2 years ago
How do I report downed/severed wires from fallen tree? I don't think Xfinity knows the exact location or issue but I wanted to tell them this is the issue where the utility pole and wires going into the junction box are severed. Xfinity automated assistant unable to help nor can I talk to someone to report the issue. Automated runarounds.
(edited)
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