1 Message
Report an outage
My TV service has been out since Friday. My internet went out for awhile but it has been back. The bot shows nothing is the problem. But I cannot enter a phone number to report my outage or to get a text update for same because I have multiple accounts in multiple cities and cannot use my cell phone for this residence. I need to know how to reach an actual human to get my service restored.
EG
Expert
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108.3K Messages
8 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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1.6K Messages
8 months ago
@user_j0rgfe thanks for your post. We are happy to investigate your account. Please send us a direct message with your full name and complete address:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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