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Visitor

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1 Message

Tuesday, May 6th, 2025 7:58 PM

Report a service outage

I would like to report an outage at our work. I do not have an account number

Official Employee

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1.9K Messages

22 days ago

Hi there, @user_jxw8f3 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience the service interruption is causing you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.-Richard

Visitor

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1 Message

10 days ago

Internet out in Fort Collins, co.  No outage showing on xfinity site … never is … seems like this is a monthly occurrence.  Down with big internet.

Official Employee

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193 Messages

Hello @user_l5s39m. Thank you for reaching out on our Community Forum. I know how frustrating it can be when you have a service interruption. I can take a look at your account and see what may be going on. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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