Report a damaged xfinity equipment box

I do have internet services currently. Thanks for responding to me so quickly. I look forward to getting it repaired! It’s also a bit of an eyesore but most importantly, i don’t want it to cause any interruptions since I have a toddler who would lose his mind if he couldn’t watch his shows! And I also work from home. Need that internet all day everyday! 

@Baptista2015 Great, that is good and count on us if anything ever does happen with the service. We'll get a tech out asap. To submit the repair order it'll help us if you send us a picture of it to add on the ticket. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message