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Sunday, December 15th, 2024 4:34 PM

Closed

Replacing/Repairing damaged outdoor cable.

My outdoor cable that runs from my box to the inside of my house is damaged. How do we get a technician to come replace or repair it?

Official Employee

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1.8K Messages

4 months ago

Hey @user_ttj9ui, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity services and cable line. I would be more than happy to offer my assistance looking into this further for you.

 

Are you experiencing issues with the cable line that goes from the street to the house box that should be on the side of the home? Or are you experiencing issues with the cable line that goes from the outside house box that leads to an outlet within the home? 

 

What service issues are you experiencing at the moment?

3 Messages

2 months ago

Repair cable line from the street to outside my house

3 Messages

2 months ago

From the street to the house

3 Messages

2 months ago

No cable service line dangling in the street

Official Employee

 • 

1.3K Messages

 

user_ae5lc0 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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