Replacing/Repairing damaged outdoor cable.

The damaged cable is the one running from the outside house box to inside of the house. We’re currently experiencing slower internet than what we are paying for (100 Mbps out of 800 Mbps). The cable has insulation and bits of shielding torn off.

We can most certainly look into getting a service technician scheduled for an In-Home Service Visit @user_ttj9ui. With the cable line, there could be possible charges as it is beyond our demarcation point and is considered customer owned wiring beyond the house box. 

Comcast does not charge for service appointments to repair Comcast-owned facilities or equipment rented to you by Comcast. However, charges may apply for service appointments when the source of your service problem is not Comcast-owned facilities or equipment rented to you by Comcast.

For instance, you may incur a charge for a service visit by a technician to your home in order to diagnose and repair problems with the In-Home Wiring used with your Xfinity services, or for the diagnosis of issues relating to the connection between Customer Equipment and your Xfinity services.

If you would like to perform some troubleshooting steps and schedule an In-Home Service Visit, please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.