Visitor
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1 Message
Replacement pod order
Hello. I went to the store with a damaged pod yesterday. I was placed on a video call with the virtual store assistant. He said he was placing the order and I should have a confirmation shortly. It’s been 24 hours and I haven’t seen anything. Can someone please look into this?
thank you.
XfinityJustinC
Official Employee
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2K Messages
6 hours ago
Hello, @user_w19hvc thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and would like to investigate the WiFi booster pod concern further. From experience, I've had some of my email communications end up in my spam/junk mail folder.
- Have you checked there to see if it happened to get filtered incorrectly?
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XfinityJustinC
Official Employee
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2K Messages
5 hours ago
@user_w19hvc Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Since you have sent the direct message, I'll follow up with you there to continue.
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