Visitor
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1 Message
Replacement modem needed
My Xfinity modem died 2 weeks ago. It will not turn on, no lights, nothing! I've been trying to get a new modem since day one with no luck. The Xfinity store told me to cancel my service (Losing the $45.00 they just took out of my checking account March 1st) then they could help me set up a new account. Of course they will charge me $25.00 for the modem and $40.00 for the service, stating this is the only thing they can do. I'm considering cancelling and finding another carrier. What should I do?
EG
Expert
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116.4K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2K Messages
9 hours ago
Hi there, @user_m485gt! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with your modem. We would be happy to check things out and help get this situation resolved. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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