1 Message
replacement coax demarcation box
I recently moved into a home I purchased and transferred my Xfinity internet service here. There is an outdoor enclosure that I understand to be coax "demarcation box" (picture attached) that is very old, and has damage & water intrusion due to warping of the enclosure. Is this something Xfinity can/will replace? Or should I plan to do it myself?
And if it is Xfinity's to replace, who is the appropriate person to reach out to? I imagine my local Xfinity store reps will be confused, it took me a bit just to find out the term "demarcation box"
EG
Expert
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108.4K Messages
8 months ago
The concern is not "Home Security Devices And Equipment" help related........................ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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2.8K Messages
8 months ago
Hey there, user_cajariz, thanks for reaching out through Xfinity Forums regarding the outside box. We can definitely help with getting the box fixed. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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