Visitor
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1 Message
Replace your Xfinity WiFi Gateway to experience faster speeds
I upgraded my internet service to 1G the week of Nov 17th. I received a new XB8 gateway and returned my old gateway. Today I received an email that network upgrades were completed in my area in New London CT and that I should upgrade to a new gateway to receive the available speed. Is there a different model that I would receive, or hasn't the system caught up with the change I just made? (My service is working fine, no lagging.)
Thank you.
Accepted Solution
XfinityRay
Official Employee
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3.5K Messages
6 hours ago
Thanks for working with our team to see about the modem notice, @user_53xknq! You are upgraded to our symmetrical speeds now so can use the XB10 modem if you would like. We appreciate that you reached out and that you are part of our community. Have a wonderful evening!
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XfinityDemitrius
Official Employee
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2.3K Messages
7 hours ago
Hey @user_53xknq, Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help review the account, equipment, and services, Odds are most likely, that you have the best supported modem for your services as the XB8 is one of the higher models that supports all our of our speed tiers.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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