Replace utility box

My utility box has been damaged and water is getting in. Can someone replace this?

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XfinityFrank

Official Employee

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2.5K Messages

2 hours ago

Hi there, @user_n76cxr. Thanks for reaching out to us here on the Community Forum. We would be happy to assist, we just need to make sure the equipment in questions is ours. Can you describe the shape and color or provide an image if possible?

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user_n76cxr

Visitor

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3 Messages

1 hour ago

Green oval tower box

1

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XfinityAngie

Official Employee

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2.8K Messages

user_n76cxr, we will need to submit a ticket to get this taken care of.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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1 hour ago

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Customer Service

user_n76cxr

Replace utility box

XfinityFrank

user_n76cxr

XfinityAngie

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