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user_hxh5iq
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Wednesday, January 21st, 2026 7:50 PM

Replace old external cable wires with 1 single cable

We don't use cable TV anymore and only need cable going into a single room for a cable modem.  It's a 3 floor house with all the old cables going up the side.  Is it possible to have someone remove the old cable wiring and install the 1 new wire I need?  Only outside the house, not the inside wiring. 

Thank you

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2 hours ago

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XfinityPeterH

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2.5K Messages

2 hours ago

 

user_hxh5iq Is there an issue with your cable connection that might call for a new cable line?

 

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user_hxh5iq

Visitor

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The connections on the upper floors broke in a wind storm and they are hanging down.  One is still connected and being used, the others are not being used.  When I say hanging, they are connected at each end, but the clamps holding them to the side of the house are broken.  

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2 hours ago

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XfinityAngie

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2.3K Messages

 

user_hxh5iq, I think the best thing is to schedule a tech visit so we can determine what needs to be done/replaced. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

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2 hours ago

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