Replace new cable before burying it

We did for a while but it's working now.

Will the people burying the cable be able to replace it or does the whole process have to start over?

Glad to hear your service is working again. The process should not have to start over depending on the severity of the damage on the cable. 

When might the cable be replaced then buried?

Also, I'll want to be present when the work is done which may not have been indicated before.

We'll have to review the account. Please send us a Direct Message with your full name and address.

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon. 

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.