Hello, @user_nk7fu8 thank you for reaching out over Xfinity Forums. You've contacted the right place for support. I'd like to help with the TV equipment not working, and wanted to know if you happened to run through any troubleshooting to see if the equipment can get fixed remotely without needing a replacement.
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I had a few questions that would be helpful when you have time to answer:
- Does the equipment power on? - Are you receiving any error messages or codes?
XfinityJustinC
Official Employee
•
2K Messages
2 hours ago
Hello, @user_nk7fu8 thank you for reaching out over Xfinity Forums. You've contacted the right place for support. I'd like to help with the TV equipment not working, and wanted to know if you happened to run through any troubleshooting to see if the equipment can get fixed remotely without needing a replacement.
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I had a few questions that would be helpful when you have time to answer:
- Does the equipment power on?
- Are you receiving any error messages or codes?
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