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user_minnesota
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07/02/2026 6:24 PM

Repetitively charged for a Netflix account I don't own

I’m here because Xfinity has repeatedly charged me for a Netflix subscription I never authorized, and every support interaction has resulted in false assurances.

April 15: Paid total of over $80 after being told the issue was resolved. Confirmation # [Edited: "Personal Information"]. Charged again and threatened with service disconnection.

June 6: Told the previous cancellation “didn’t go through.” Charged again. Charged again and threatened with service disconnection.

July 2: Told the issue was resolved but refused to provide any confirmation. Charge is still showing up online as well as the threat of service disconnection.

After reading this forum, it’s clear this is not an isolated incident. Many customers are being billed for unauthorized Netflix accounts.

This scam needs to be fixed immediately. If the charges do not stop, I will pursue legal action.

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2 hours ago

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XfinityJosephA

Official Employee

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2.6K Messages

4 months ago

Hello, @user_minnesota we will always provide the best possible support when billing concerns like this happen. We have seen this issue with apps such as Netflix happen for multiple reasons. Some examples of this include when apps are subscribed to using a cable box or when Stream Saver bundles are purchased. These options can cause 2 accounts to be active. Do you see a charge for Netflix on your most recent Xfinity Statement? How are you seeing the Netflix charge?

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user_minnesota

Visitor

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4 Messages

Thanks for the follow‑up. Yes — the Netflix charge does appear on my Xfinity statement.

Since the forum doesn’t allow image uploads, I’m pasting the exact excerpts from my May bill:

Billing Date: May 06, 2026 Service Period: May 11, 2026 – Jun 10, 2026

StreamStore: $24.99

Netflix (to May 13): $24.99

Peacock Premium: Included (activation required)

-------------------

This bill was issued after I had already paid everything Xfinity asked for during my April call, where I was told the unauthorized Netflix subscription was cancelled and given confirmation #[Edited: "Personal Information"].

Since then:

  • I was charged again in May.

  • I called again in June and was told the previous cancellation “did not go through,” but that Netflix was removed with the charges.

  • I was charged again afterward.

  • On July 2, AI support again claimed the issue was resolved but refused to provide any confirmation number or email.

  • I have received multiple notices threatening service interruption if I didn’t pay charges for a Netflix account I never subscribed to.

At this point, I need one definitive resolution: Please remove all Netflix‑related charges, ensure Netflix billing is fully disabled on my account, and provide written confirmation that this issue is permanently closed.

I appreciate your help, but this has been ongoing for months and needs to be resolved completely now.

(edited)

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4 months ago

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XfinitySeth

Official Employee

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1.7K Messages

Thank you for the additional context. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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4 months ago

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user_minnesota

Visitor

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4 Messages

Thanks,

Should I explain the entire situation from scratch in the Direct Message, or they will pick the details from this conversation thread ?

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4 months ago

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XfinityAlyssaA

Official Employee

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3K Messages

Great question @user_minnesota! We can pick up the details from this conversation thread as we will still be able to view it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 months ago

user_minnesota

Visitor

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4 Messages

Hello,

Thank you for your assistance in resolving this issue previously. My understanding was that the matter had been closed after the remaining $24.99 balance from the May bill was removed from my account.

However, I recently received a new bill for $13.00 that references a balance carried forward. It appears that late fees may continue to be accruing even though the original balance was removed.

Could you please review this and clarify why the balance-forward amount is still being billed after cancelling May Bill?

Thank you,

Devyani

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3 months ago

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boomhowre

Visitor

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2 Messages

2 days ago

Happened to me too. Never authorized a Netflix charge on my bill, was told by support that “I logged in with my xfinity email and authorized the charge to my cable bill” This is totally shady, and I bet it happens to a LOT of people. Kind of on me for not noticing, but still shady.

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XfinityJeff

Official Employee

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1.4K Messages

Good morning @boomhowre. I am sorry to hear about the issue with the charges on the account for Netflix, but there is an option on the cable box you can set called a purchase PIN that will prevent unauthorized charges from being billed to the account. You can find that option on the X1 box in the settings menu.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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boomhowre

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2 Messages

The problem  isn’t an “unauthorized” charge, the problem is Xfinity making it unclear that by logging in with your xfinity email, you are inadvertently adding those netflix charges to your xfinity account. (Or however they [Edited: "Language"] people into doing this) Why would anyone do this if they already have Netflix billed to their CC?

(edited)

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2 hours ago

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XfinitySara

Official Employee

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3.1K Messages

We apologize for any confusion, @boomhowre. That is definitely not the intention! Did you still need help with your personal account at all? Our team is happy to convert your comment(s) into their own case, then take a look at things if you need us :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 hours ago

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user_0e7r2e

Visitor

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1 Message

5 hours ago

Same thing happened to me, i noticed it yesterday. Called and the lady tried to tell me that i was being charged Netflix do the NEXT month on top of the one from last month. Then she proceeded to tell me that i would still be charged next month. This is a total scam. I’m not paying $40 for Netflix when i only have 1 ACCOUNT 

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