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user_yspw60
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Wednesday, December 10th, 2025 1:07 PM

Repeated internet outages in beacon hill

It seems every week the internet goes out in Beacon Hill, Boston Mass, 02114. Can't get anyone on the phone.

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2 months ago

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XfinityJorge

Official Employee

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2.8K Messages

3 months ago

 

user_yspw60 Hi there! Thank you so much for taking the time out of your morning to contact our Xfinity Support Team. I am sorry to hear about the connection issues in your area and we are here happy to look into what can be affecting your area. In order to get started can you send us a DM with your complete name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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user_jlkb7k

Visitor

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1 Message

2 months ago

My neighbors and I have been experiencing similar repeated outages in Back Bay 02116 including two different outages so far today. Can you please provide information on what is causing these repeated outages in the Boston area?

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XfinityRay

Official Employee

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3.7K Messages

Hi there, @user_jlkb7k! Thanks for reaching out about your service. I apologize that has been offline. Our technicians work 24/7 to get you back up and running as quickly as possible. We see the same information that you see in the Xfinity app or on our Status Center, that there is an interruption to your service. The technical team will make any necessary repairs to get the area network stable and reliable. 

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