Visitor

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5 Messages

Tuesday, March 17th, 2026 6:37 PM

Renewing Contract

Hello xfinity, I am not sure if the forum can help me like it did 2 years ago. I have been a comcast customer since the days of Excite at home in 2000, so 26 year loyalty to one company. Each time it comes up for renewal of contract I have to go through the song and dance to get a good  price. Prior I didn't do this an my cable internet price continued to climb each year so I am asking at this time, what can be done for my renewal. I tried to call the number and they told me they had no promotions except to downgrade my internet by half and pay a lot less, however I was also given a absurd 5 year plan price that was more expensive than my current price for half the speed even though they locked in the price. Example below

300 mbps plan which is 1/2 the speed currently at 40 dollars for 1 year

300 mbps plan for 5 year lock at 65 dollars

Vs. 600 mpbs plan at 65 dollars for me now

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Visitor

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1 Message

4 hours ago

How about the promotion which is going right now? 1 GB for $60/ month? I tried to switch to this one today, and the customer service rep was not helpful at all.

You are right! Communication is much more deficient today as it used to be.

Visitor

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5 Messages

@user_wakyn4​ As I am a pre-existing customer they didn't give me any other promotions like that. I believe those promos are for new customers. Even though I have been with them since the beginning it doesn't seem to mean much

Official Employee

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2.6K Messages

@user_wakyn4 The 1GB for $60/ month is a new customer deal at the moment. Do you see any other promotions when you're logged in to your account online?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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5 Messages

@XfinityRaul​ Mine just tells me to call and those were the promotions I was given which seem absurd considering more competition is just around the corner with Tmobile 5g and Fiber internet. i could not see any other promotions

Official Employee

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2.6K Messages

 

nmcorp33We can take a look at your account and see what offers you may qualify for. Please feel free to send us a DM with your full name and complete service address.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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116.7K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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