Visitor
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5 Messages
Renewing Contract
Hello xfinity, I am not sure if the forum can help me like it did 2 years ago. I have been a comcast customer since the days of Excite at home in 2000, so 26 year loyalty to one company. Each time it comes up for renewal of contract I have to go through the song and dance to get a good price. Prior I didn't do this an my cable internet price continued to climb each year so I am asking at this time, what can be done for my renewal. I tried to call the number and they told me they had no promotions except to downgrade my internet by half and pay a lot less, however I was also given a absurd 5 year plan price that was more expensive than my current price for half the speed even though they locked in the price. Example below
300 mbps plan which is 1/2 the speed currently at 40 dollars for 1 year
300 mbps plan for 5 year lock at 65 dollars
Vs. 600 mpbs plan at 65 dollars for me now



user_wakyn4
Visitor
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1 Message
4 hours ago
How about the promotion which is going right now? 1 GB for $60/ month? I tried to switch to this one today, and the customer service rep was not helpful at all.
You are right! Communication is much more deficient today as it used to be.
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EG
Expert
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116.7K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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