Visitor
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3 Messages
renewal
My internet plan is coming up for renewal (Connect More plan at 400 mbps). Online there is an internet offer for $40/month (300 mbps) with unlimited data, includes modem, price good for 5 years, with no contract. Just spoke with an xfinity rep who told me that the exact same plan would cost me $65/month since I've been a long-term, loyal customer. I can only get the $40 rate if I cancel my current service for 90 days. Then was told that I would lose my "loyalty" benefits (10+ years with xfinity) if I decided to cancel. How is it a loyalty benefit to pay $25 more each month as a long-term customer??? Probably will switch to 5G mobile internet but checking to see if anyone is getting a better offer through xfinity internet.


EG
Expert
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116.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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3K Messages
2 hours ago
4
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