l_cepek's profile

Regular Visitor


2 Messages

Tue, Sep 21, 2021 9:31 PM

renewal agreement

My 2 year agreement/commitment is expiring soon.  Can a support employee here on the forum reach out to me and work with me to find a reasonably priced extension of my triple play preferred plan?

Thanks very much in advance for your help




4.6K Messages

1 m ago

Moved to Customer Service forum for help.

Official Employee


183 Messages

1 m ago

@l_cepek, have you come to the right place for that! If you don't mind, can I get you to send me a DM? 

To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Official Employee


244 Messages

1 m ago

Thank you for trusting our Digital Care Team to review your account and find a new promotion that you love, @l_cepek! We are available here 24/7 so please reach out if you need anything in the future. I hope you have a great rest of your day :).

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