Thursday, September 21st, 2023 4:24 AM

Removing xfinity voice home phone from package

I'm not able to remove xfinity voice package from my plan and am getting:

Unable to remove this service

It may be part of a package deal, or you may be under a term agreement for a specific period of time.

I would like to change to a package that is just internet only but its not letting me deselect the voice package.

Official Employee


1.2K Messages

2 months ago

Hi there @user_32bb6d!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and want to help in any way that we can in making changes to your services.  You have reached out to the right team to get things squared away.  So that we can get started on this for you, please feel free to shoot us a private message.  


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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