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user_0yhg1f
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Friday, January 16th, 2026 6:41 PM

Removing a secondary user, prompted error that a payment is scheduled

I am trying to remove a secondary user that no longer lives in the account address but am getting prompted an error that reads a payment is scheduled and I cannot change their permissions or remove them.

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21 days ago

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XfinityNatalie

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566 Messages

29 days ago

Hey there, user_0yhg1f! Thank you for posting on our Xfinity Community forum regarding the issue you experienced when removing a secondary user. The secondary user would need to remove the payment that was scheduled from before. Are you able to get in contact with the secondary user to inform them to log in and remove their scheduled payment? 

 

 

 

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user_fec4tv

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What if you do not know who the secondary user is as your account was hacked

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21 days ago

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XfinityJorge

Official Employee

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2.8K Messages

 

user_fec4tv You might want to look into chatting with our Customer Security Assurance team on that, so they can guide you through how to secure the account. You can visit them here https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment . 

 

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21 days ago

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