I am trying to do the same thing, plus get rid of my home phone. All I want is internet. Xfinity makes it very easy to upgrade, but almost impossible to downgrade or cancel. I may just cancel and go with another internet company. Don’t like the service. They used to be better.
Hello @lutealia you have reached the right team and we can help with your account changes. Can you send us a Direct Message with your full name and address to get started?
user_ad0b47
Visitor
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1 Message
3 years ago
I am trying to do the same thing, plus get rid of my home phone. All I want is internet. Xfinity makes it very easy to upgrade, but almost impossible to downgrade or cancel. I may just cancel and go with another internet company. Don’t like the service. They used to be better.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
3 years ago
I moved your post + reply to the Customer Service forum for help.
Getting through the Xfinity phone tree is next to impossible right now.
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CCDaisy
Problem Solver
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127 Messages
3 years ago
Hello @lutealia you have reached the right team and we can help with your account changes. Can you send us a Direct Message with your full name and address to get started?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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