I am trying to do the same thing, plus get rid of my home phone. All I want is internet. Xfinity makes it very easy to upgrade, but almost impossible to downgrade or cancel. I may just cancel and go with another internet company. Don’t like the service. They used to be better.
@user_ad0b47- We'd appricate the chance to help make account changes simple and easy. As a quick reminder; you're able to personalize your services by logging into My Account here. Is there an error message or code you're receiving? We can also help provide an account analysis, review offers, and make account changes. Please let us know if you'd prefer to make changes using self-service options, or if we can lend a hand.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @lutealia you have reached the right team and we can help with your account changes. Can you send us a Direct Message with your full name and address to get started?
user_ad0b47
Visitor
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1 Message
3 years ago
I am trying to do the same thing, plus get rid of my home phone. All I want is internet. Xfinity makes it very easy to upgrade, but almost impossible to downgrade or cancel. I may just cancel and go with another internet company. Don’t like the service. They used to be better.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
3 years ago
I moved your post + reply to the Customer Service forum for help.
Getting through the Xfinity phone tree is next to impossible right now.
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CCDaisy
Problem Solver
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127 Messages
3 years ago
Hello @lutealia you have reached the right team and we can help with your account changes. Can you send us a Direct Message with your full name and address to get started?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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