Remove owned modem from my internet account so I can sell the modem

Can customer service please contact me. I've upgraded to use Xfinity's modem/wifi router and would like to be 100% certain that all references to the previously used Arris SB6190 modem is removed from my account so that I can sell or give it to someone. I do not want the next person to have issues using it because the MAC address or serial is still somehow connected to my account even if it has not been used for over a year.

Xfinity internet hardware/support dept, can you please DM me so I can give you the modem information to be certain its removed?

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XfinityGabriel

Official Employee

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2.6K Messages

2 months ago

jdmfrogg, Hi there! Thanks for taking the time to visit XFINITY on our forums page. I can surely understand wanting the owned modem removed from your account so you can sell it. You've reached the right team. Our team of experts is happy to help with getting this modem removed from your account. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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jdmfrogg

Remove owned modem from my internet account so I can sell the modem

XfinityGabriel

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