Skip to main content
jdmfrogg
1st Topic

Visitor

 • 

1 Message

Saturday, July 19th, 2025 6:37 PM

Remove owned modem from my internet account so I can sell the modem

Can customer service please contact me.  I've upgraded to use Xfinity's modem/wifi router and would like to be 100% certain that all references to the previously used Arris SB6190 modem is removed from my account so that I can sell or give it to someone.  I do not want the next person to have issues using it because the MAC address or serial is still somehow connected to my account even if it has not been used for over a year.

Xfinity internet hardware/support dept, can you please DM me so I can give you the modem information to be certain its removed?

Question

 • 

Updated 

27 minutes ago

39

1

0

Oldest First
Selected Oldest First
XfinityGabriel

Official Employee

 • 

2.8K Messages

5 months ago

 

jdmfrogg, Hi there! Thanks for taking the time to visit XFINITY on our forums page. I can surely understand wanting the owned modem removed from your account so you can sell it. You've reached the right team. Our team of experts is happy to help with getting this modem removed from your account. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

3

0

user_qh6qky

Visitor

 • 

1 Message

I have this same problem.  I need to have my old modem unregistered so that I can sell it.  I don't see anything that says direct message on the forums page.  Could you please send me instruction for how to do this?   I've already found a buyer for my old modem and just need to figure out how to unregister it from xfinity.   Thank you!

Like

Reply

2 hours ago

0

XfinityJorge

Official Employee

 • 

2.6K Messages

 

user_qh6qky Hey there! We are here to help to make sure the equipment was properly removed from the account and with anything else. To get started please send us a DM with your name and address to get started.
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 hours ago

0

XfinityPaula

Official Employee

 • 

1.7K Messages

user_qh6qky Thanks for meeting us in a direct message and allowing us to check the status of the modem. Showing that the device is owned by you and disabled in the system, there should not be any issues with someone else using the modem with another compatible provider or on their own Xfinity account. If there is anything else that we can help you out with please don't hesitate to reach out. We are happy to help out! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

27 minutes ago

0

forum icon

New to the Community?

Start Here