Hi there @user_h3uhmh Thank you so much for reaching out on our Xfinity Community Forums about getting old wires removed from your home. I'll be happy to assist. First, can you confirm if those wires are impacting your service?
We'll need a few more details to get you help with that, @user_h3uhmh. If you could send our team a direct message with your full name, and your full address, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemetrise
Official Employee
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147 Messages
25 days ago
Hi there @user_h3uhmh Thank you so much for reaching out on our Xfinity Community Forums about getting old wires removed from your home. I'll be happy to assist. First, can you confirm if those wires are impacting your service?
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