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user_av9mc4
1st Topic

1 Message

Wednesday, December 11th, 2024 5:53 PM

Remove MGM +

For some reason I can't find a way to remove MGM+ 
When I signed up for it the website made it seem that I was subscribing for a month and would be able to cancel my subscription, now I'm seeing that I have to go through Xfinity and the chatbot keeps sending me to a link that doesn't work. 

Question

 • 

Updated 

3 months ago

69

3

0

Accepted Solution

XfinityAngie

Official Employee

 • 

1.8K Messages

5 months ago

 

user_av9mc4, Thank you for reaching out to Xfinity Support. I would be happy to assist you if you are still having an issue removing MGM+. It may be that we have to remove it for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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XfinityAngie

Official Employee

 • 

1.8K Messages

5 months ago

@user_av9mc4, Thanks so much for allowing me to assist you today. This was an easy fix. MGM+ was a part of the bundle, so you were not being charged separately for it. The good news is you didn't have to remove it after all. It was a pleasure working with you. Take care! 

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user_t2wchs

1 Message

3 months ago

Hi we are experiencing the same issue. We do not see a direct message icon on our upper right corner. Could you please assist us to resolve this issue? @XfinityAngie 

1

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XfinityJorge

Official Employee

 • 

2.1K Messages

 

user_t2wchs Hi there! Thank you for using our Forums and for commenting on this post. We are here happy for the chance to work with you on this as well and sorry you are having some trouble sending us a DM. Please follow the steps below and also try a new device/broswer if possible. 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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