Visitor
•
1 Message
remove line connecting our home to the pole
Hello
My name is Jane [Edited: "Personal Information"] and we just discontinue Xfinity service (Internet and TV)
We would like to ask to remove wires connecting our home to the pole
[Edited: "Personal Information"]
Thanks
Jane
XfinityJeniece
Official Employee
•
3.9K Messages
1 year ago
Hey there, janester5, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with getting the line issue resolved.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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