Hello @user_jsimaq Thank you for reaching out and joining us on Xfinity Forums. We'd be happy to address the line issue on your property. To your knowledge, can you confirm is this line used for active service for yourself or a neighbor or is this an inactive line?
We can certainly help submit a request to have the drop line removed @user_jsimaq. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMatthew
Official Employee
•
1.8K Messages
6 hours ago
Hello @user_jsimaq Thank you for reaching out and joining us on Xfinity Forums. We'd be happy to address the line issue on your property. To your knowledge, can you confirm is this line used for active service for yourself or a neighbor or is this an inactive line?
2
0