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user_69b579
1st Topic

Visitor

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4 Messages

Sunday, September 14th, 2025

Remove green cable box

Hi,

I would like to have the Comcast green cable box/pedestal removed from my front lawn. I only use internet and do not have or watch cable TV. How can I have the cable box removed?

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Updated 

2 hours ago

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XfinityKei

Official Employee

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1.9K Messages

2 days ago

@user_69b579 I can help you with making changes to your account. Can you please direct message me your first and last name along with your full service address so that I can assist you further. 
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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user_69b579

Visitor

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4 Messages

I don't see direct message icon when I sign in.

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3 hours ago

0

XfinityJustinM

Official Employee

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303 Messages

@user_69b579, thanks for letting us know. Can you try signing out and proceed to clear your cache and cookies before signing in again? I will place an article below that will walk you through the steps of clearing your cache and cookies. 

Clear cache and delete cookies in Google Chrome

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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Again

Expert

 • 

32.5K Messages

@user_69b579​ 

I don't see direct message icon when I sign in.

To check if your direct messaging is turned on, click on your Profile Avatar in the upper right corner and then on Profile Settings.  Scroll down to the bottom of the page and if Opt Out From Direct Messaging is checked uncheck it and then click on Save. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 hours ago

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