Remove exposed cable cord

I've been trying to get comcast to remove the shallowly buried cable cord from my yard. Each time I call, I am told that a technician will be out within 2 weeks; well, it's 5 months later and the cable remains. So I ask again to please remove the cable as it is a tripping and electrical hazard!

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XfinityGabriel

Official Employee

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3.2K Messages

11 months ago

user_gctu84, Hi there! Thanks for taking the time out of your day to reach out. The last thing we want is for anybody to trip on that wire. You've reached the right team of experts to help with this over social media. Would you mind confirming if you also have services with us that may be affected by this exposed cable?

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user_gctu84

Visitor

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3 Messages

I do not have comcast service anymore. The cables still have not been removed.

10 months ago

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user_gctu84

Visitor

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3 Messages

When will they be removed?

10 months ago

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CC_Armand

Official Employee

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2.4K Messages

Hi there @user_gctu84! We can certainly take a closer look at this for you. Please feel free to shoot us a private message with your details so that we can get started.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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10 months ago

0

Customer Service

user_gctu84

Remove exposed cable cord

XfinityGabriel

user_gctu84

user_gctu84

CC_Armand

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