1 Message
Remove duplicate CM MAC
I have a refurbished Arris Modem and the CM MAC won't register. It is probably previously registered and I need it removed so I can activate the device.
1 Message
I have a refurbished Arris Modem and the CM MAC won't register. It is probably previously registered and I need it removed so I can activate the device.
EG
Expert
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111.9K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.3K Messages
2 years ago
Hey there, @user_7bv7ws! Oh shoot, I am sorry to hear about the troubles with activating the new modem. We did receive your DM to further dive into the account specifically to investigate the new modem. We will continue to help in DM. In the future, we ask that you please start all forum interactions by starting a public post first. Our team will invite you to send us a DM when we are available and able to assist you. Sending unsolicited DMs to any forum user does violate our Forum Guidelines and our Forums Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community. Thanks in advance for your continued adherence.
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