Remove an old modem from my account

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Thank you for taking the time to reach out and being part of the Xfinity family. I'd be more than happy to help you remove your old modem. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.  Please provide me with the account number, your first and last name as well as the full address including zip code as it appears on the bill and I'll help. -Antoine