Hey @user_nd3ij7 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you to have a modem removed from the account. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will respond shortly. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
@user_nd3ij7 - Thanks again for visiting the forum and creating this post. I'm so glad our Digital Care Team was able to not only remove your customer-owned modem from the account, but successfully activate our Gateway and credit the account for those recent charges. As you can tell, you're always in great hands with us, here! As mentioned in my last direct message, feel free to create another post down the road if anything comes up, and we'll be here :)
XfinityJanelle
Official Employee
•
1.6K Messages
21 days ago
Hey @user_nd3ij7 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you to have a modem removed from the account. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will respond shortly. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
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XfinitySara
Official Employee
•
1.8K Messages
21 days ago
@user_nd3ij7 - Thanks again for visiting the forum and creating this post. I'm so glad our Digital Care Team was able to not only remove your customer-owned modem from the account, but successfully activate our Gateway and credit the account for those recent charges. As you can tell, you're always in great hands with us, here! As mentioned in my last direct message, feel free to create another post down the road if anything comes up, and we'll be here :)
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