Removal of service for Demolition

Customer care has gone from pretty bad to just awful. You cannot get through to an agent in online chat. I could not get through to an agent on the phone without an active account, I had to use my business account to get to a business support rep and and then have them transfer me to a residential rep.

After finally getting to the right place, they refuse to get a tech to remove service because there is no active account. They claim there is no way to get a tech dispatched.

How can I have the service line removed for demolition? I also need a letter of removal.

Thanks

Responses

Oldest First

Selected Oldest First

EG

Expert

•

112.8K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJorge

Official Employee

•

2.4K Messages

3 days ago

user_ak4e0u Hello there! Thank you so much for using our Forums and our team is here happy for the opportunity to work together today. We are sorry to hear that you have not had the best experience trying to get in contact with us and our team is here to make sure we get this moving in the right direction. To get started can you send us a DM with your full name and service?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

0

Customer Service

user_ak4e0u

Removal of service for Demolition

EG

XfinityJorge

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