Visitor
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1 Message
Removal of old exterior wires
Hello. I need to schedule a technician for an 'unassigned drop wire removal.' There is an abandoned Xfinity coax drop line running from the utility pole directly to the siding of my home. It is no longer in use, and I need it completely disconnected from both my house and the pole, then safely removed from the property. Can you please create a ticket for an exterior line technician to take this down? Thank you.
XfinityJeff
Official Employee
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1.2K Messages
2 hours ago
Good morning @user_z8xcxj, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with the line. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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