Removal of cable from street

Thanks. I have your address, I just need specifics on where the box is and where the cable is. Saves a little time on the visit. 

My apologies, I did not see that you had replied. The box is on the north side of the house right around the front corner.  That is the left side as you enter the yard. The cable runs across the yard from the south front corner of the yard by street, so from the right to the left, looking at the house. It runs just below the power line. There is also a line running across the yard from the cable box to the back of the garage where there is another bedroom.  Because of the vegetation, I don’t think I can get helpful photos for you. Note the ATT line runs along the right (south) side of the property from the street to the south side of the house. Thanks again for your help. Let me know if you need to know more. 

No problem at all! I would be happy to help get that ticket in the system to have our local team come out and see about removing the line and cable box from the back of the garage. May I please have your full name and the best phone number and email address to add to this ticket? -Christy

Thank you. The name and info doesn’t appear in the forum does it? Can I do this with you directly?

Thank you for questioning me on that! I am so sorry, was thinking we were already set at Peer to peer. Can you please send me a Peer to peer message with that informaton. 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it