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user_hgv6tm
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Friday, October 4th, 2024 3:16 AM

Remote and box not working

I’m beyond frustrated. Cable box and remote not working for a month. Called for help but always put me through xfiiity assistant that has NO solution. What’s the point of paying cable when your box and remote don’t work! I need help! 

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16 days ago

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XfinityJorge

Official Employee

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1.6K Messages

16 days ago

 

user_hgv6tm Thank you so much for using our Forums to contact us and we are happy to work togehter to see what is going on with your equipment. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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