Relocation request

I am having a pool installed and the primary electric lines run straight through the center. The electric company is going to reroute the primary lines. I need to have the cable rerouted as well. I am having trouble getting a hold of Xfinity/Comcast construction to see what needs to be done in order for this to take place.

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EG

Expert

•

121K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJorge

Official Employee

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3.3K Messages

1 hour ago

user_j972hl Hi there! Thanks for using or Forums and writing us today. I am happy to work with you to make sure we assist with relocating the cables at your home. Getting a pool installed sounds exciting and we are here to help. To get started I will need your full name and address, can you send that over DM.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

user_j972hl

Relocation request

EG

XfinityJorge

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